dk99's Privacy Policy — Your Information Is Secure

2.1 Information You Provide Directly

When you create an account on dk99, conduct transactions, or contact us, you provide the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may use the service)
• Email address and mobile number
• Residential address
• Identity document details (national ID or passport — when verification is required)
• Financial information: bKash, Nagad, Rocket, Upay, or bank account details (for transactions)

2.2 Automatically Collected Information

Some information is collected automatically while you use dk99:

• IP address and geographic location
• Device type, operating system, and browser information
• Date and time of service use
• Page visits, clicks, and browsing patterns
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

We keep records of all transactions related to deposits and withdrawals. This includes the transaction amount, time, method (such as bKash, Nagad, Rocket, Upay, or bank transfer), and status. This information is used for financial security and fraud prevention.

4.1 When Information Is Shared with Third Parties

dk99 shares information only in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and related banking partners to complete transactions — only the necessary information.
• Technology Partners: With service providers who operate the platform — they work under strict confidentiality agreements.
• Legal Obligations: In response to court orders, lawful requests from investigative authorities, or legal requirements.
• Fraud Prevention: With relevant authorities to prevent fraud or money laundering.

4.2 Circumstances Where Information Is Not Shared

• It is not sold or transferred to advertisers or marketing agencies.
• It is not given to any third party for promotional purposes without your consent.
• It is not shared with unrelated business partners.

dk99 takes both technical and organizational steps to keep your information secure:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Access Controls: Only authorized personnel can access your personal information, and their access is strictly limited.
• Secure Data Storage: Information is stored on secured servers.
• Regular Security Reviews: Our systems undergo regular security audits.
• Two-Factor Authentication: An additional layer of security is provided for account access.

As a dk99 user, you have the following rights regarding your own information:

• Right to Access: You can find out at any time what information we hold about you.
• Right to Correction: If any of your information is incorrect, you can request that it be corrected.
• Right to Deletion: Subject to meeting legal requirements, you can request that your information be deleted.
• Right to Restrict Processing: In certain circumstances, you can limit how your information is used.
• Right to Object: You can object to the use of your information for specific purposes.
• Data Portability: You can request your information in a structured format if you wish.

To exercise these rights, contact the dk99 support team. We will respond to valid requests as quickly as possible.

dk99 may change or update this privacy policy as needed. For significant changes, we will post a notice on the website or notify you by registered email. If you continue using dk99 services after any changes, you will be considered to have agreed to the updated policy.